EMAIL SUPPORT
METRIX METHOD™ Customer Support
We’re here to help.
If you need assistance with access, downloads, billing, or general questions, please use the information below so we can assist you as quickly as possible.
How to Contact Support
📧 Email: support@metrixmethod.com
🕒 Response Time:
Within 1–2 business days (Monday–Friday)
Please note: Sending multiple emails may slow down response time. One detailed message is best.
Before You Email Us (Important)
Many issues are resolved quickly by checking the following first:
✔ Program Access
- Log in at: /account
- Use the same email you used at checkout
- Check your Orders section for access links
✔ Didn’t Receive an Email?
- Check Spam / Promotions / Updates
- Search your inbox for “Metrix Method”
✔ Download Issues
- Try a different browser (Chrome recommended)
- Disable pop-up blockers
- Ensure you’re logged into your account
What to Include in Your Email
To help us resolve your issue faster, please include:
- Full name
- Email used at checkout
- Program purchased
- Description of the issue
- Device type (iPhone, Android, Mac, PC)
Incomplete emails may require follow-up and delay resolution.
Common Support Topics
We assist with:
- Program access & downloads
- Login/account issues
- Billing questions
- Technical problems
- General program questions
What We Do Not Provide
Please note that METRIX METHOD™ does not provide:
- Medical advice
- Injury diagnosis
- One-on-one coaching unless stated
- Emergency support
All programs are educational fitness and nutrition systems.
Still Need Help?
If you’ve reviewed the steps above and still need assistance, email us directly and we’ll take care of it.
